Privacy Policy

Last updated: 9 October 2025

This Privacy Policy explains how PARLÉ (“PARLÉ”, “we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit [parleorg.com] (the “Site”), subscribe to our newsletter, purchase products/services, interact with us on social media, or otherwise engage with our brand.

By using the Site, you agree to this Policy.

Who we are (Controller)

  • Entity: PARLÉ Pty Ltd (ABN …)

  • Registered office/postal: Sydney, Australia

  • Contact: contact@parleorg.com

If you are in the EU/UK, PARLÉ is the data controller of your personal data for GDPR/UK GDPR purposes.

Information we collect

Information you provide directly

  • Contact details (name, email, phone, billing/shipping address)

  • Account and profile information (if you create an account)

  • Purchase/transaction details (order contents, amount, payment method—processed by our payment provider)

  • Content you submit (comments, form responses, survey answers, emails, DMs)

  • Newsletter & community sign-ups (preferences, topics of interest)

Information collected automatically

  • Usage & device data (IP address, browser type, device identifiers, pages viewed, time on page, referring/exit pages)

  • Cookies and similar technologies (pixels, tags, local storage) for analytics, performance, personalisation, and advertising

Information from third parties

  • Service providers (e.g., website host, analytics, payment processors, email platform)

  • Social platforms when you interact with our pages or use social logins (subject to your platform settings)

We do not intentionally collect information about children under 16.

How we use your information

  • To provide, operate and improve the Site, products and services

  • To personalise content and user experience

  • To process orders, payments, refunds and customer support

  • To send editorial content, newsletters and marketing (with your consent where required)

  • To run promotions, surveys and events

  • For security, fraud prevention and to comply with legal obligations

  • To analyse performance and audience insights

Legal bases (GDPR/UK GDPR): consent, performance of a contract, legitimate interests (e.g., site security, analytics, communications relevant to our relationship), and compliance with legal obligations.

Cookies & analytics

We (and our partners) use cookies and similar technologies to operate the Site and understand performance.

Typical tools on a Squarespace site may include:

  • Squarespace (hosting, performance and analytics)

  • Google Analytics (usage analytics)

  • Meta/Instagram/TikTok pixels (if implemented, for measurement/ads)

You can manage cookies via your browser settings and (where enabled) our cookie banner preferences tool. Disabling cookies may affect Site functionality.

Sharing your information

We share information with:

  • Service providers/“processors” who help us run the Site and business (hosting, analytics, email/SMS, customer support, payment processing, fulfilment, professional advisers). They access information only to perform services for us and must protect it.

  • Payment processors (e.g., Stripe/PayPal) who process your payment information directly.

  • Legal and compliance recipients where required (law enforcement, regulators, to enforce our terms, protect rights/safety).

  • Business transfers (e.g., merger, acquisition, restructuring), where personal information may transfer as an asset.

We do not sell your personal information. We may “share” personal information for cross-context behavioural advertising where ad pixels are used. See “Your rights & choices” for opt-out options.

International transfers

We operate globally and use providers that may store/process data outside your country (including Australia, the US, EU/UK and other locations). Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) and take steps to protect your information.

Data retention

We keep personal information only as long as needed for the purposes described above, to comply with legal/financial record-keeping requirements, resolve disputes and enforce agreements. Typical retention:

  • Order records: 7 years (tax/audit)

  • Marketing subscriptions: until you unsubscribe or your account is inactive for a reasonable period

  • Site analytics logs: per provider defaults or as configured

Security

We use administrative, technical and organisational measures appropriate to the nature of the information we process. No method of transmission or storage is 100% secure; please use the internet with care.

Your rights & choices

General choices

  • Unsubscribe from marketing at any time via the link in our emails or by contacting us.

  • Cookie controls via our banner (where available) and your browser.

Australia (Privacy Act 1988 / APPs)

You may request access to, or correction of, your personal information by contacting us. If you have a complaint, contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.

EU/UK (GDPR/UK GDPR)

You may have the right to request: access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests or direct marketing. Where processing relies on consent, you may withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.

California (CCPA/CPRA)

California residents may request:

  • Know/Access the categories and specific pieces of personal information we collected about you;

  • Correct inaccurate personal information;

  • Delete personal information (subject to exceptions);

  • Opt-out of “sharing” for cross-context behavioural advertising;

  • Non-discrimination for exercising rights.

We do not sell personal information. To exercise rights or opt-out of “sharing”, contact us at [privacy@parleorg.com] and include “California request” in the subject line.

Third-party links & social features

The Site may link to third-party sites or include embedded content and social widgets. Interactions with those features are governed by the privacy policies of the third parties, not this Policy.

Payments

If you purchase through the Site, your payment information is processed directly by our payment provider (e.g., [Stripe/PayPal]) and is subject to their privacy policy. We do not store full credit card numbers.

User-generated content

If you post comments or content on the Site or our social channels, that information may be public. Please do not share sensitive information in public fields.

Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be highlighted on the Site or notified to subscribers where appropriate.

Contact us

Questions, requests, or privacy complaints:
Email: contact@parleorg.com
Postal: Sydney, Australia